Communication goal (I don’t know how to say no when friend ask me for help) For example. “I don’t know how to say no to a family member when they ask for my help” might sound strange to some. Of course you know how, you just say “no.” In reality however, saying no may not be that easy, it may not be your habit, may not come naturally, and so forth. In addition, you may not recognize that there is a time for “yes” and a time for “no” and part of rectifying this communication behavior is establishing criteria by which you evaluate the appropriateness of saying yes or no given the circumstances. Then, you develop the necessary skills, language, and so forth to say no effectively.
List your interpersonal communication goal Keep a DATEDconversation log, spreadsheet, journal, or diary of SPECIFIC instances when you exhibited this behavior. Think about who, what, where, when, why, and how questions. Record who you spoke to, what you talked about, where you spoke, when you spoke – the time of the day, why you had this conversation – the circumstances, and how you spoke. Think about your feelings and your nonverbal communication. Did you listen well? Were you delighted, hurried, rude, polite, angry, frustrated, and so forth. Record other important or interesting conversations as well, even if they do not relate to your goal. You need at least five entries this week, but you may have many more.
Be sure to include an entry each day from the time you begin monitoring your communication behavior (conversations with others) until the time you conclude 2A. If you do not face your challenge on a particular day, say so. If you face other challenges, perhaps related challenges, on any of these days, include that as well. If you cannot document a conversation about your challenge that day, record another interesting or important conversation. You should have at least one daily entry for your conversation log, and you may have multiple conversations on the same day.
2B. Review your log and look for patterns. The following questions can help you to identify patterns of behavior. At what time and under what circumstances did I perform this behavior mosteffectively?
2C. Review your log and look for patterns. The following questions can help you to identify patterns of behavior.
At what time and under what circumstances did I perform
this behavior least effectively?
In what places?
Under what conditions?
2D. Review your log and look for patterns. What other recurring communication behaviors did Iexhibitwhen I did or did not perform this behavior?
2E. Review your log and look for patterns. What seems to be your most pressing behavioral pattern? Is your greatest communication problem the same one you listed in your goal for CCC Part 1 E at the top of your page? Do you need to modify your goal for this project? If so, state your new goal by revisiting Part 1E in Week 1, Course Project.
Remember, you should identify these patterns from the log you have recorded over the entire week. When you make a statement about an observed pattern, be sure to document it with specific data/examples from your log. You may find at the end of logging your communication behavior that your challenge is not what you first thought it was. As a result, it is possible that you may ultimately modify CCC Part 1E at this point in the project.
In this section you are to describe, in detail, the patterns you observed that were related to your selected communication skill/behavior in CCC Part 1E. Use the process described above as a framework for this narrative, and include in CCC Part 2 of your report the following items:
2A. List your interpersonal communication goal from CCC Part 1E.
A clean typed version of your notes in a DATED conversation log, spreadsheet, journal, or diary format that identifies SPECIFIC instances when you were faced with performing this behavior (instances when you were in a position to discipline your daughter, for example). Each entry should explain the who, what, where, when, why, and how of the conversation. See the detailed explanation above.
2B. A review of your behavior in a narrative format, which clearly identifies patterns of communication behavior, as described above on your most effective communication skills. Be sure to include specific evidence from your observations that support your identification of a particular pattern.
2C. A review of your behavior in a narrative format, which clearly identifies patterns of communication behavior, as described above on your least effective communication skills. Be sure to include specific evidence from your observations that support your identification of a particular pattern.
2D. A review of your behavior in a narrative format, which clearly identifies patterns of communication behavior, as described above on your other recurring communication behaviors. Be sure to include specific evidence from your observations that support your identification of a particular pattern.
2E. A review of your behavior in a narrative format, which clearly identifies patterns of communication behavior, as described above on your greatest communication problem. Be sure to include specific evidence from your observations that support your identification of a particular pattern.
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